In this episode I talked about 10 things you should never do via email (or any other means of digital communication).
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1. Offer criticism (constructive or otherwise)
2. Rebuke
3. Argue
4. Pass on unsubstantiated information
5. Express disappointment, disapproval, or anger, or sarcasm (or other “negative” emotions)
6. Give unsolicited advice (seldom appreciated in any context)
7. Change a relationship (personal or business)
8. Talk about someone behind their back (gossip often masquerades as “concern”)
9. Justify yourself
10. Respond in kind (when any of the above come into your inbox)
Some of these things should probably NEVER happen anyway. The ones that are necessary should be done face to face if at all possible, so non-verbal communication (tone of voice, body language, eye contact) can be clear. At the very least, pick up the phone and have a conversation.
Quote: “Seek first to understand, then to be understood.” Stephen R. Covey, The Seven Habits of Highly Effective People
Just for Fun: No Soup for You! (YouTube video)
To comment on this episode or leave a question for a future episode:
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2. Email: contactgerrylewis@gmail.com
3. Voicemail: 817-929-0643
4. Direct tweet @drgerrylewis
